Our returns policy lasts 14 calendar days. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To make a return, you must present us with a receipt or proof of purchase.
Please return your purchase to the address we will communicate when we have exchanged via the contact form.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us using our contact form.
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail using our contact form.
To return a product, you must send it by post.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $50, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.
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